ak888 Privacy Policy

1 Who This Policy Applies To

This privacy policy applies to all users of the ak888 platform — from registered members to anyone who visits our website. By reading this policy you will understand how ak888 handles your personal information and what rights you have.

By using our platform you are agreeing to this privacy policy. The policy may be updated from time to time, so we encourage you to review it regularly. We will notify members of any changes.

2 Age Requirement

ak888 is for people aged 21 and over only. We do not knowingly collect personal information from minors. If someone registers using a false age, ak888 reserves the right to close that account and delete the associated data.

3 Information You Provide Directly

We collect information that you provide yourself during registration and while using our services. This may include:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Address and residential information
• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Your chosen username and password (stored in encrypted form)

4 Automatically Collected Information

When you use the ak888 website or app, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited and session duration
• Login and logout times
• Game history and records of deposit and withdrawal transactions

This information is used primarily to maintain site security, prevent fraud, and improve the quality of our service.

5 Cookies and Similar Technologies

ak888 uses cookies and equivalent tracking technologies. Cookies are small data files stored in your browser that make your experience more convenient.

• Session cookies: Keep you logged in and are deleted automatically when you close your browser.
• Persistent cookies: Remember your language preference and other settings.
• Analytics cookies: Analyse patterns of site usage to help improve the quality of our service.

You can disable cookies from your browser settings, but doing so may mean some parts of the site do not function correctly.

6 Primary Purposes of Use

ak888 uses your information for the following purposes:

• To create and manage your account
• To verify your identity and confirm your age
• To process financial transactions including deposits and withdrawals
• To provide and verify bonuses and promotions
• To determine VIP membership level and provide associated benefits
• To provide customer support via live chat and email
• To prevent fraud and money laundering

7 Communications and Marketing

With your consent, ak888 may inform you about new promotions, bonus offers and game updates. You can stop receiving such messages at any time — through your account settings or by contacting the support team directly.

Important account-related messages (such as transaction confirmations or security alerts) are separate from marketing communications — they are an essential part of the service and members cannot opt out of them.

8 Responsible Gaming Programme

ak888 takes responsible gaming seriously. For this purpose we analyse members' playing patterns. If signs of problem behaviour are detected in a member's play, we may take precautionary measures and offer assistance. Full details are available on our Responsible Gaming page.

9 When Data May Be Shared

ak888 does not sell your personal information. However, limited data may be shared in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay or banks to complete transactions.
• Identity verification services: Dedicated third-party services may be used for the KYC (Know Your Customer) process.
• Technology service providers: Minimum necessary information is shared with companies that help operate the site's infrastructure.
• Legal obligations: Information may be provided pursuant to a court order or a lawful request from a government authority.

Agreements with third parties include provisions to ensure the protection of your data.

10 International Data Transfers

In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that data protection is maintained to the standards set out in this policy and that appropriate safeguards are applied.

11 Technical Safeguards

ak888 uses industry-standard security technology to keep your data safe:

• SSL encryption: All data transmitted on the website is encrypted using SSL technology.
• Password hashing: Passwords are never stored in plain text — they are kept as encrypted hashes.
• Two-factor verification (OTP): An additional security layer for logins and transactions.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.

12 Data Retention Period

We retain your information for as long as your account is active and as needed to provide the service. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes. Once that period has passed, the data is securely deleted.

Financial transaction records may be retained for an extended period as required by law.

13 Response to a Security Breach

In the event of a security breach, ak888 will immediately identify the issue and take corrective action. Members whose data may have been affected will be notified as quickly as possible.

14 Right to Access and Correct Your Data

As an ak888 member you have the following rights regarding your own information:

• Access: You may request to know what information we hold about you.
• Correction: You may request that any inaccuracies in your information be corrected.
• Deletion: In certain circumstances you may request that your information be deleted — however, legal obligations may mean that some data cannot be removed.
• Withdrawal of marketing consent: You may stop promotional communications at any time.
• Data portability: You may request a copy of your information in a structured format.

To exercise these rights, please contact our support team. Requests are typically answered within 30 days.

15 Right to Close Your Account

You may request to close your ak888 account at any time. During the closure process any outstanding transactions will be settled and applicable data will be deleted in accordance with our data retention policy.

As part of responsible gaming, a self-exclusion option is also available, through which you can remove yourself from the platform for a set period.

16 Third-Party Websites

The ak888 website may occasionally contain references to third-party sites. Those sites have their own privacy policies for which ak888 is not responsible. We recommend that you read the privacy policy of any external site before using it.

17 Responsibility for Data Accuracy

It is your responsibility to ensure that the information you provide to ak888 is accurate, complete and up to date. If any of your details change, please update them immediately in your account settings or contact the support team.

Providing false or misleading information may result in account suspension and the possible forfeiture of your balance. Please see our Terms and Conditions for full details.

18 Policy Changes

ak888 reserves the right to update this privacy policy as needed. Registered members will be informed of significant changes by email or through the platform. Continued use of the platform after a change has been made will be taken as your acceptance of the updated policy.

If you have any questions about this policy, you can visit our FAQ section or contact the support team directly.